Dr. Saurabh Lall | General Manager & Head of Hospital Operations - Max Healthcare has been recognized as Under 40 Industry Experts by Business Mint
Dr. Saurabh Lall | General Manager & Head of Hospital Operations - Max Healthcare
I am a doctor turned astute management professional with experience across functions to optimise the value chain of business in Healthcare. I have initiated & managed new business verticals, enhanced Market Penetration & Business Growth; managed multidisciplinary cross-functional teams E2E. With exceptional multi-faceted experience in Healthcare Management at top notch hospitals, I have contributed my expertise towards Medical Excellence, Service Excellence, Quality, Sales & Marketing, Information Technology, Vendor Management, Med-Tech, Out-of-Hospital/Home Care Services, Medical Tourism, Operations Management, Brand Management, Training & Customer Service & Human Resource. As a keen observer of market trends, I have been pivotal in driving forces towards expanding markets for running profitable businesses.
I have been fortunate to be mentored by global leaders with a background of Harvard, INSEAD & other ivy league B-schools who have themselves made a mark at corporate giants like GE Healthcare, IBM, American Express, Genpact, Apollo Hospitals, Medanta Hospitals, BLK Hospital, Fortis Hospitals & the Indian Armed Forces etc. I have been groomed to the proficiency of managing business operations encompassing conceptualization & executing strategies for New Sales, Sales Growth in B2B/B2C segments, Meeting Revenue and EBITDA targets. A thorough strategist and implementer with the deftness of laying down strategies & driving teams to ensure successful activation of hospital operations, I am an impressive communicator with honed interpersonal, team building, negotiation, presentation and analytical skills. I have driven Innovation & Change Management that has led to streamlined processes to forecast & drive positive EBITDA margins for the company.
I have mobilised methodologies & processes to achieve Patient Delight through excellent Service Delivery & Recovery. As part of the Core Committees of JCI, NABH & other accreditations, I have successfully led assessments for Hospitals & Healthcare Providers.