IndiGo CEO on special needs child boarding: "I made the best decision under challenging circumstances."
IndiGo CEO Ronojoy Dutta expressed remorse on Monday for an incident last week in which a specially-abled youngster was allegedly refused boarding on a Hyderabad-bound flight at the Ranchi airport.
According to Dutta, the airlines "made the best decision possible under tough circumstances." As a "little measure of thanks," the CEO offered to buy the child an electric wheelchair.
"This occurrence has deeply disturbed all of us at IndiGo," the CEO said in a statement. "We sincerely regret the unpleasant experience and would like to offer to purchase an electric wheelchair for their son as a tiny mark of our thanks for their lifelong effort," it continued.
Union Civil Aviation Minister Jyotiraditya Scindia had already criticised the event and stated he was personally probing the matter.
A traveller at the airport who was waiting to join another flight posted about the incident on Facebook. The author of the message told the Indian Express that the IndiGo staff "did not show any compassion."