Customer Says Air India's Carelessness Caused Her To Lose Her Puppy At The Airport; Airlines Reacts

The personnel of Air India has come under fire from a customer for reportedly losing one of the customer's kittens at Terminal 3 of Delhi's Indira Gandhi International Airport as a result of their "negligence." A graphic designer named Sony S. Somar used Twitter to convey her friend's airline flying experience.
When Mr. Somar tweeted on April 25, "Due to staff incompetence, my friend's pet is lost at @airindiain. This is a terrible tragedy, and your carelessness is totally unacceptable. You must own up to your mistakes and make things right straight away. I'm @RNTata2000." Additionally, he provided a few screenshots of an email that his friend Jangneichong Karong had sent to the airline.

On April 24, Ms. Karong was travelling with two pet cats from Delhi to Imphal. According to her email, she arrived at the airport at 6.30 am for the 9.55 am flight. She was told by the workers at the check-in desk that she would need to postpone her ticket or upgrade to business class if she wanted to bring the kittens into the cabin.

I consented to go to business class because I was uncomfortable with my kittens travelling in cargo because the trip couldn't be rescheduled, but they stated I'll have to wait until the morning crew arrives for any procedures. I had to wait until 7.30 am for the employees to show there as a result, which was pointless because They told me that the only alternative was cargo and that travelling in business class was not possible. I consented to the same and went through with the surgeries with heavy heart, knowing that my kitties will at least have each other," she wrote in the email.

In the presence of airline staff, Ms. Karong correctly shut the cage, but to her complete amazement, one of the kittens managed to escape and flee. She stated that she had to give permission to fly with just one of her pets because there were only seven minutes left before boarding.

"This was heartbreaking, and I'm still completely astonished by the disappearance of one of my kittens. Because the latch felt flimsy when I first got it, I can only assume that your staff members weren't being careful when handling them. I'm not sure who played with it, but I lost one of my pets as a result "She went on to write to the airline.

She continued by saying that because of the staff members' shortcomings, she had to deal with "physical and mental trouble." "If I wasn't allowed to travel with them, I even sent one of my friends to pick them up at the airport. This is not done at all. Please assist me in recovering my cat; otherwise, I will take required legal action against your airline "She spoke.

In response to the tweet, Air India stated, "Dear Sir, we sincerely apologise to inform you of this event and sympathise with you. Your friend will be contacted by our team so that we can take care of this right away." The user was also requested to share the information from the ticket for further action.

Ms. Karong said in another tweet that although the airline had apologised, it was no longer helpful to her case. "I received a call expressing their regrets, but what I really need right now is for my kitten to be reunited with her sibling, not their regrets. It makes me wonder how diligently they are looking. Do you have any CCTV, @airindia? A kitten that is not taught to eat quickly won't last three days without eating."